Feel free to contact us at any time by clicking the 'Help' tab at the bottom left corner of all of our pages.

 

 

FAQ

PERSONALIZING CARDS, INVITATIONS & EVENT PAGES

How do I create my card or invitation?

Some of my guests/recipients would prefer printed cards or invites, can you help?

Can I create my cards and invitations ahead of time?

Can I add my own text to all of your cards and invitations?

Can I use a font not included in the card editor?

Can I change the color scheme of your designs?

How do I make my card or invitation private? 

How do virtual gift lists work?

How do I add items to my virtual gift list?

How can I add contacts to my list?

 

TRACKING AND MANAGING YOUR CARD, INVITATION OR EVENT

Where can I access my previously sent virtual cards and invitations and drafts?

How do I track my cards and invitations?

One of my guests or recipients did not receive the card or invitation, what can I do?

How do I send my card to additional recipients once I have already sent it?

How can I follow up with my recipients to notify them of changes to the event details or thank them for their gifts or contributions?

How can I print or export my list?

How do I cancel an event once the invitations have been sent?

What time do resends and reminders go out?

 

CHECKOUT AND PRIVACY

How do I know that La Belle Carte checkout is secure?

Will my recipients have access to other recipients contact information?

What is your privacy Policy?
 
 
 

PERSONALIZING CARDS, INVITATIONS & EVENT PAGES

How do I create my card or invitation?
Browse our designs, select your favorite and click on it. A pop up will load where you can choose between creating an invitation (Where you will also create an event page with details, map, RSVP of guests, optional event conversation and optional gift plans such as group gifts, charity donations and gift registry) or a card where the options available to the recipients will be to add a message to the conversation box under the card (If you enable this) or to send you a personal message by email.
Once you select your design and choose between card or invitation, you will be lead through a series of personalization screens where you will be able to change text, fonts, colors and much more.
 
Some of my guests/recipients would prefer printed cards or invites, can you help?
Of course! As much as we believe online is the way to go, as not only is it convenient but it also protects the environment, we know some people just need to receive a printed version of your virtual cards or invitations. We suggest capturing a screen shot of the full size invite as seen on your event page and then taking this to your local printer for further assistance. To capture screenshots on a mac press Command + Shift + 4 , and then select the exact area you want to capture. On a PC you can just hit ‘Print Screen’ and then crop the invite out on your favorite image editor.
 
Can I create my cards and invitations ahead of time?
Of course, your progress will automatically be saved as you personalize your card or invitation as you go from step to step so that you can come back at any time to continue personalizing, or you could always schedule your card or invitation to send at a later date on the final step of the card and invitation personalization process.
 
Can I add my own text to all of your cards and invitations?
Most of the text in our cards and invitations can be customized to your liking, however, there may occasionally be details that are part of the design such as fancy titles, or text as an illustration that cannot be altered.
 
Can I use a font not included in the card editor?
The only fonts supported are those in our card editor which we are constantly updating. We would also love to receive your feedback on fonts to consider adding to our editor. You can contact us here.
 
Can I change the color scheme of your designs?
Each of our designs is unique and exists only in the colors provided, however we are constantly updating our selection, and would love your feedback on which designs and color schemes you would like to see in our site.
 
How do I make my card or invitation private?
Our invitation pages can be customized to keep comments, guest list and RSVPs private. You will be able to keep track of all this information through your ‘Track & Manage’ dashboard. To hide these features from your event page, click on the check mark next to ‘Show guest list & RSVPs’ and ‘Show comments’ in the second step of the invitation personalization process to disable these features.
 
How do virtual gift lists work?
Through our virtual gift lists, guests will be able to choose items the wish to purchase for you and the monetary value of those items will go straight into your paypal account. The cost of adding any of our gift features to your page is of 1 stamp per recipient and we charge no commissions for any of these options. You will need to use an existing paypal account or create a new one to use these features and to do so and find out more about their policies and potential commissions please visit them at www.Paypal.com.
 
How do I add items to my virtual gift list?
All our gift options can be added to your invitation page on the 3rd step of our invitation personalization process. From here when you select ‘Gift List’ you can choose to add items from the default virtual list we provide you, or add your own. We recommend you keep in mind all guests budgets when adding items to your list so that they will always find a suitable gift to purchase.

How can I add contacts to my list?
There are different methods through which you can add contacts to your list in the ‘Add Recipients’ step of the card and invitation creation process. Manually by writing down their name and email, through copy paste, by importing from your email address book such as Gmail or Yahoo, or by uploading an excel sheet. This is the most convenient method, especially if you have a long list! Save all your contacts into a spreadsheet with two columns (One being Name, where you can write name and last name, and the second being Email). Once your spreadsheet is ready you can upload it and all the contacts on it will be automatically added to your list. You can also add contacts from lists used in previous events.
 
 

TRACKING AND MANAGING YOUR CARD, INVITATION OR EVENT

Where can I access my previously sent virtual cards and invitations and drafts?
Once you log in to our site, you can click on the top link, over your email address, called: My Account. From here not only will you be able to change your password and account email, but also access past events to manage them and edit if needed and also drafts to continue with your creation.
 
How do I track my cards and invitations?
Your Account your Post Box stores all the information related to your sent and draft invitations and cards. You can access it by clicking on ‘My Account’ at the top right of your screen and logging in. From here you can click ‘Track & Manage’ to view opens, guest responses, guest contributions to your gift, registry or charity, comments and options such as resending, adding guests, sending messages and more. You can also click on ‘Edit’ to edit your card or invitation, or ‘Preview’.
 
One of my guests or recipients did not receive the card or invitation, what can I do?
While email is generally extremely effective, and we have great delivery rates, just like in regular post, sometimes, some cards get lost along the way (They either fall into spam boxes, never get there as a result of a typo, etc…). You have 3 options to resend once you have sent a card or invitation to a guest; Visit your Post Box inside your account area, find your event and in the track & manage dashboard, click next to the guest name you want to manage.
From there you can:
1.    Resend the invitation to your guest or recipient
2.    Resend the invitation to yourself and then send it to your guest
3.    Copy the personalized URL associated with your guest or recipient and send them to them on an email or through your social networks.
You can also resend your invitation to all of those recipients who haven’t yet  opened your mail, by selecting the ‘Unopened’ filter from the Track & Manage dashboard, selecting all recipients in this group and then clicking ‘Resend Card/Invitation’ at the top of the screen.
 
How do I send my card to additional recipients once I have already sent it?
You can add additional guests to your event any time. Visit your event in your account area and click on  ‘Track & Manage’. Once inside your event dashboard you will see a link at the top to add additional recipients.
 
How can I follow up with my recipients to notify them of changes to the event details or thank them for their gifts or contributions?
Access your event’s ‘Track & Manage’ dashboard, and select which guests you want to contact through the checkboxes next to their name. You can select all, select a group or select an individual guest and then click ‘Send Message’ on the top of your dashboard. Sending messages will cost 1 stamp per recipient and if you don’t have sufficient stamps you will have to purchase them before you can send a message. You can do this by clicking on ‘Buy More Stamps’ at the top right corner of your screen.
 
How can I print or export my list?
It’s easy to export your entire list or different segments of it if you prefer. To export your complete list, choose the ‘Recipients’ segment, select all your contacts through the checkmark on the top left of your list and click on the link labeled ‘Export to Excel’ at the top right of your dashboard. You can also choose any particular group of contacts through the filters, or by clicking the checkmarks next to their names, and export those.
 
How do I cancel an event once the invitations have been sent?
To cancel an event, go to your account (at the top right corner of all the La Belle Carte pages), click on ‘Track & Manage’ next to your event, and once in your tracking dashboard you can send a message to your guests explaining the cancellation. You can also edit your event details to change the message that shows up under the card to reflect the new situation.
 
What time do resends and reminders go out?
Resends are reminders are set to send at 9am on the time zone of your event.
 
 

CHECKOUT AND PRIVACY

How do I know that La Belle Carte checkout is secure?
At La Belle Carte, we do not store any financial information (That is why you will have to input your card or Paypal details every time you purchase additional stamps). All your information goes directly to our Paypal gateway, through which it is processed (Even if you don’t use a Paypal account to pay for your purchase). Paypal is one of the most trusted providers of credit card processing services online. To learn more about them you can visit them at Payapal.com
 
Will my recipients have access to other recipients contact information?
No, none of your recipients will be able to see other recipients contact information. They will be able to see other recipients name and RSVP status for invitations if you don’t disable this process during the invitation personalization steps, as well as their comments if you don’t disable this option for both cards and invitations.
 
What is your privacy Policy?
You can access our privacy policy by visiting this link: http://www.labellecarte.com/Privacy_Policy
 
 
If you have any other questions, please do not hesitate to contact us here.
 
 

 

HELP
FAVORITES
Follow us and get access to great party ideas and special promotions and deals:
 
labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com labellecarte.com